Privacy Policy
Last Updated: 11 February 2025
Harry & Co Jewellery ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when collecting, using, and storing your personal data.
1. Collection of Personal Information
We collect personal information necessary to provide our services, including but not limited to:
- Name
- Contact details (email, phone number, address)
- Payment details (processed securely through third-party providers)
- Order history
- Consultation details, including preferences for custom jewellery designs
We may collect this information when you:
- Visit our website
- Place an order
- Book a consultation
- Subscribe to our newsletter
- Contact us for inquiries
2. Use of Personal Information
We use your personal information to:
- Process and fulfill orders
- Provide consultation and custom jewellery design services
- Respond to inquiries and provide customer support
- Send promotional offers and updates (with your consent)
- Comply with legal and regulatory requirements
3. Anonymity and Pseudonymity
Where practical, you have the option of remaining anonymous or using a pseudonym when interacting with us. However, in some cases, it may be impractical for us to provide services without collecting identifying information.
4. Storage and Security of Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Security measures include:
- Secure servers and encrypted transactions
- Restricted access to personal information
- Regular security updates and monitoring
5. Disclosure of Personal Information
We do not sell or rent your personal information. However, we may disclose it to:
- Payment processors and delivery partners to fulfill orders
- Third-party service providers assisting in business operations (e.g., IT support, marketing platforms)
- Legal or regulatory authorities if required by law
6. Direct Marketing and Opt-Out
We may use your personal information to send promotional offers and marketing communications. You can opt out of receiving marketing messages by clicking the ‘unsubscribe’ link in our emails or contacting us at care@harryandcojewellery.com.au.
7. Data Retention and Destruction
We retain personal information only for as long as necessary to provide our services and comply with legal obligations. When no longer required, we take reasonable steps to securely destroy or de-identify the information.
8. Access and Correction
You have the right to access and correct your personal information. To do so, please contact us at care@harryandcojewellery.com.au.
9. Cookies and Website Tracking
Our website may use cookies to improve user experience and track website performance. You can manage your cookie preferences through your browser settings.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.
12. Contact Us
For any privacy-related inquiries, please contact: Harry & Co Jewellery
Email: care@harryandcojewellery.com.au
Phone: 0408 884 618
