Frequently Asked Questions
How long does it take to receive my purchase?
For all our custom pieces of jewellery we will work with you towards a date you have in mind. As a guide, allow 4 - 6 weeks.
For all items in our Shop, please allow 2 - 4 weeks.
Every effort will be made to have your piece to you as quickly as possible. Please note that turn around times are an approximate guide and are subject to change or delay. Each of our pieces are hand finished with care and are quality controlled to ensure it lasts a lifetime.
If you’re on a tight deadline we’ll do our best to take care of you. Please contact us at care@harryandcojewellery.com to chat further.
What methods of payments do you accept?
We accept VISA, Mastercard and American Express, AfterPay as well as PayPal.
Do you offer AfterPay?
To use AfterPay, please select this service during the check out process.
Can I place an order over the phone?
Of course you can! Call 0408 884 618 and we’ll help you out.
Am I able to customise any of the jewellery in the Shop?
Our team is all about creative energy and we would relish in the chance to customize a piece with you! If you’d like to chat about changing the type of metal of any of our pieces, perhaps 18kt gold, perhaps platinum, or you’d like to chat about using different gemstones or if you’d like a completely bespoke piece made, handcrafted by some of the best in the business, we’d be only too pleased to help. Please get in touch at care@harryandcojewellery.com
How can I track my order?
Easy! You will be emailed all the tracking information you need!
What is your returns policy?
We are not happy unless you are! If the piece does not live up to your expectations in any way then please return the piece for a full refund or exchange for up to 30 days after your item was received – just make sure it is in original condition.
In the case of earrings - if they are gold we will refund them and melt down the gold. If they are not gold unfortunately there are no refunds.
Just visit care@harryandcojewellery.com and we’ll send you the return shipping envelope you need!
What happens if I’ve ordered the wrong size?
Not to worry! We will happily exchange your piece for the correct size within 30 days of delivery within Australia.
Where do you ship?
We ship Australia wide and we also ship to P.O. Boxes
Do you ship outside Australia?
Not at this stage, but if you are interested send us an email at care@harryandcojewellery.com and we’ll see what we can arrange!
How much does shipping cost?
We offer free postal shipping throughout Australia
How long does shipping take?
Shipping normally takes 3-5 business days. As soon as your order ships, you can track it through your shipping confirmation email.
What materials are used in the making of your products?
Almost all our products are made with 9kt, 14kt or 18kt solid gold, either white gold, yellow gold or rose gold. We also offer our products in silver and gold plated.
We use silver to fill our gold plated pieces.
We are always very clear about what you are buying and the prices reflect the product. 9kt gold prices are significantly higher than the same product in silver or gold plated and this reflects the cost of the metal used.
We use high quality and ethically sourced precious stones, diamonds, onyx and pearls.
Are your items solid gold? Or gold plated?
Almost all our products are made with 9kt, 14kt or 18kt solid gold, either white gold, yellow gold or rose gold. We also offer our products in silver and gold plated.
We use silver to fill our gold plated pieces.
We are always very clear about what you are buying and the prices reflect the product. 9kt gold prices are significantly higher than the same product in silver or gold plated and this reflects the cost of the metal used.
For some pieces, there has been a decision to make in silver with 9kt gold plating. This is to keep the cost of the piece accessible and to keep it light to wear. Some of the earrings have been made in this way to make them beautiful and easy to wear, as well as the bangles and cuffs. If the earrings you are looking at are gold plated, please rest assured they still have 9kt solid gold ear posts and butterflies meaning that your ears are not exposed to the silver filled gold plating.
On the rare occasions where we are using gold plating and not solid gold, it will all be clearly explained on the product page. Transparency always.
What does gold plating mean?
Gold plating, or vermeil or guilding, is the process of applying a thin layer of gold over another metal, in our case silver. If a piece is gold plated in our store, it is made of silver and has a thin layer of gold plated over the top. This ensures the ease, shine and polish of gold with the tarnish of silver and without the price tag of solid gold. Please remember that if our earrings are gold plated they still have solid gold ear posts and butterflies to secure.
Does gold plating ever wear off?
Coats of gold plating naturally wear away over time and at Harry & Co, we are pleased to be able to offer replating as your piece needs it. Simply get in touch at care@harryandcojewellery.com and we can take it from there. Your first replating is on us!
