Last Updated: 17/10/2025
At Harry & Co Jewellery, every ring is handcrafted to order, ensuring a precise fit and exceptional comfort. Because each piece is made specifically for you, we encourage customers to confirm their correct size before production begins. This policy explains how sizing and resizing are handled for custom and ready-to-wear rings.
1. Confirming Your Ring Size
To ensure the best possible fit, we recommend having your finger professionally measured prior to placing your order. You may:
- Visit our studio at 148 King William Rd, Hyde Park, SA for a professional sizing consultation.
- Request a complimentary ring sizer by post if an in-person fitting is not possible.
Accurate sizing is essential, as many of our designs — particularly those with diamond settings or full bands — may have limited capacity for adjustment once completed.
2. Custom-Made Rings
Because all custom rings are made to order, they are individually crafted to your confirmed size. Once a design has entered production, any changes to the ring size may incur additional costs and production time.
If a finished custom ring requires resizing, our jewellers will assess the design to determine whether resizing is possible without compromising the setting, structure, or gemstone security.
3. Ready-to-Wear Rings
For ready-to-wear rings that are in stock, we may offer one complimentary resize (within two sizes up or down) within 30 days of purchase, provided the design allows resizing. Further adjustments or complex alterations may incur a service fee.
4. Rings That Cannot Be Resized
Some designs cannot be resized due to their construction or detailing. These include:
- Full eternity bands or designs with stones set around the entire circumference.
- Tension-set or patterned bands where resizing would alter the design integrity.
- Custom engraved or textured rings with continuous patterns.
If resizing is not possible, we will discuss available options such as remaking the ring at an adjusted size, subject to a remake fee.
5. Timeframes & Costs
Resizing generally takes 1–3 weeks depending on the design and workshop capacity. Costs vary based on metal type, setting complexity, and whether gemstone resetting is required. We will confirm all charges and estimated timeframes before proceeding.
6. Responsibility & Liability
We take great care during the resizing process. However, resizing work performed by any jeweller other than Harry & Co Jewellery voids our warranty and may compromise the structural integrity of the ring.
Under the Australian Consumer Law, your rights to a remedy for manufacturing faults or defects remain unaffected by this policy.
7. How to Request a Resize
To request a resizing assessment, please contact our team with your order number and current ring size:
📧 care@harryandcojewellery.com.au
📞 08 7119 8939
148 King William Rd, Hyde Park, SA 5061, Australia
Harry & Co Jewellery Pty Ltd (ACN 667 804 275)
ABN 39 575 433 607
Operated as trustee for the Harry and Co Jewellery Trust